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Bugs
Google drive backup not working in paid
Fairly new paid user, love the app, google drive backups aren't working.
Details: In Tabs Outliner Options/Backup I see two Google Drive backups, both created on my first day of use. I'm now a week in, no more automatic backups, and if I click "Backup now" the progress indicator just spins forever on "Connecting..."
Additional details: I generally sign into chrome from a different account than I use for email. The extension is registered to the account I use when signing into chrome (and all other paid features are working) but the Tabs Outliner Options/Paid Features tab lists the email account I had you sent the license to, not the account I sign into chrome as. Is it possible you're incorrectly using the "send to" email rather than the "logged in as" email when trying to connect to google drive? That's the only unusual thing I can think of that I'm doing.
If you'd like me to use fiddler or chrome developer tools or similar to try to catch something in the network connection or similar, I can do that.
Customer support service by UserEcho
Having a similar issue. I cannot backup to Google Drive on 2 of my 3 computers, but on all of them the correct account is listed when signing into Chrome.
I also tried "resetting" as listed for tips for users with big trees. The two broken computer have somewhat large trees (several hundred nodes in one, ~2k in another). The third functional one is newer with only ~100 or so.
The reset did not work - I exported my tree, removed the extension, re-installed it, loaded the exported tree, dragged it into the new blank tree and tried backing up. Same results, "Connecting" over and over. I also tried removing the backed-up tree from current session just to trim it down and still will not backup.